Shortage or damage All deliveries must be checked and counted upon delivery and checked against the delivery note. Any shortages, faults or damage to the packaging (scratches, tears, soiling etc) must be indicated on the delivery note, and/or reported immediately to us. All deliveries must be opened and checked for damages/faults and missing parts and any claim in respect of the above should be made by telephone or e-mail within 72 hours of the delivery: tel ~ 02895 812060 or e-mail ~ eunan@eunan.co.uk . Goods delivered damaged or faulty will be replaced. Where goods are irreplaceable we will offer a repair, credit note, refund, or offer alternative goods to the customer. We will not be responsible for damage not reported. This does not affect your statutory rights as a consumer.  Returns When you purchase from a distance on-line or by e-mail (without having seen the goods at all) you have a statutory right to a 7 day 'cooling off' period from the delivery date when you can return the goods to us. You can return the goods to us and we will process a refund (excluding the delivery cost). The item must be returned to us safely within 7 days in the same condition as it was delivered to you i.e. in the original packaging, new, unused, unmarked etc. Alternatively, if you wish to have the return items collected by us we will be happy to provide a quote. Any item showing signs of damage wear & tear or mishandling will not be accepted by us. Please note: the cooling off return period does not apply to goods purchased via our shops or showrooms or after having viewed the goods already. No credit or refund will be given for any goods ordered in error by the customer. No credit or refund will be given for any goods damaged due to incorrect handling or storage or due to any misuse by the customer. Colour and finish variation Every reasonable effort is made to ensure colour and finish consistency but our products are hand finished and fabric, leather and wood colours/stains and dyes vary among batches. Wood products will exhibit natural variation in colour and grain. We advise that you purchase different items from a range at the same time to ensure a good colour match. Some ranges of furniture in particular have a rustic appearance and feel. They are manufactured using traditional hand skills and will contain blemishes such as small surface cracks, knots, splits and holes which will not affect the structural integrity of the furniture. These will usually be sanded, filled and stained for optimum visual effect. The simple quality of this solid furniture is reflected in the price.